Our Roadmap 

Here’s a comprehensive overview of our start to finish

1. First thing first, Let’s Get to Know Each Other

To ensure we’re a great fit for one another, we’d love to learn more about you and your property management needs. Here are some questions to help us understand each other better:

2. Here is the necessary paperwork to get you set up. 

• Signed Property Management Agreement -
• W9 Form - 
• ACH Automated authorization form 
• Voided check 
• A copy of your photo ID (driver’s license, passport, or state ID) - 
• Most recent mortgage statement (if you have a loan on the property) -
• Proof of landlord/homeowners insurance - 
• All keys, fobs, remotes, and any information related to the property (ex: parking, mailboxes, laundry location, amenity location, trash pick up schedule, house rules packet, and storage
• Association information: copy of recent statement
• Resident manage information

3. Schedule Property check up

 In this phase, we thoroughly evaluate your rental unit to see if any repairs or improvements are needed before tenants move in. We check that the property is clean, the carpets are professionally cleaned, the flooring and paint are in good shape, the appliances work, and the yard is tidy. We will also be sure to identify any other areas that need attention. After our evaluation, we will give you a list of recommendations for repairs and improvements we can discuss.

4. Begin Advertising

Once the property is ready, we actively search for a new tenant. Your property will be listed to maximize exposure. We will track the interest in your rental to attract the right inquiries. If the response is lower than expected, we will review our marketing strategies and provide you with tailored recommendations based on our experience. Thanks to our effective marketing, your unit will be leased quickly.

5. Tenant Selection

Each applicant undergoes a thorough evaluation, including checking their credit history, criminal background, eviction history, rental history, landlord verification, finance qualification and verificationand employment verification. 

We aim to spot any potential issues and select high-quality tenants, maximizing your investment returns. You will be involved in setting criteria and reviewing applications with us, ensuring you have the final say on who rents your property. 

This is an area where we excel, particularly with applicants who have a questionable history of eviction.

6. Lease Signing 

Once we have identified a qualified tenant, we proceed with the lease signing using our customized lease agreement, meticulously crafted and vetted by our legal team. Unlike standard contracts used by many property management companies in Hawaii, our lease is specifically designed to enhance your protection as a property owner, helping to mitigate risks for you and your family. During this stage, we conduct a one-on-one meeting with the tenant to review the lease in detail, ensuring they fully understand their responsibilities and obligations. We also collect the security deposit at this time, which protects you from potential losses if the tenant decides not to proceed, as it allows you to retain a portion of the deposit while the property is off the market. 

7. Move-in walk through

At Simplpm Property Management, tenant education is essential for fostering a positive rental experience. So, we'd like to conduct a thorough move-in evaluation and orientation with the tenant at the property. During this walkthrough, we document the unit's condition and identify any last-minute issues that may need addressing. We provide essential home maintenance tips and demonstrate how to use the appliances. We discuss local weather patterns, common insects, and proper yard maintenance for tenants new to Oahu. While many property management companies overlook this step, we consider it vital for building long-term tenant relationships. This process informs tenants about their maintenance responsibilities and enhances tenant retention by fostering rapport and trust. 

8. Rent collection made easy

We require tenants to submit their rent by the first of each month, with payments received after that date considered late starting on the second. Our efficient rent collection process ensures that once we collect and process the rent, we can quickly distribute your monthly income. We actively follow up on any overdue payments to maintain a steady cash flow to facilitate collection. Our primary goal is to minimize the need for eviction proceedings, allowing you to enjoy a more seamless rental experience. 

9. Payment Processing

Once the rent has been collected, we will cover any outstanding bills associated with your property. This includes payments for repairs, monthly yard or pool maintenance, HOA fees, and processing your Hawaii General Excise Tax payments. After all bills have been settled, we initiate your monthly rent distribution. You’ll have online access to a detailed record of all payments made, allowing you to download invoices for your records whenever needed. 

10. Financial Reporting

 We believe you deserve complete transparency regarding your investment property. That’s why Simplpm Property Management provides 24/7 online access to your account details. You can generate your financial reports and download invoices at your convenience. In addition to online access, we will also send you year-end tax documentation, ensuring you’re always informed about your property's financial status.

11. Property Maintenance

 is crucial for fostering long-term landlord-tenant relationships. Our experienced Oahu property management team has learned that well-maintained homes lead to happier tenants, resulting in longer occupancy and maximized returns for you as an investor. Fewer vacancies mean more consistent income. We offer 24/7 access for tenants to submit maintenance requests online or by phone. In emergencies, such as a water leak, we respond immediately, understanding that timely action is essential.

12. Regular Property Checkup

 Regular physical inspections are vital to understand the condition of your property truly. These evaluations allow us to ensure that the tenant is maintaining the property properly and help us identify any deferred maintenance issues, like unnoticed water leaks. Our team will conduct evaluations annually or more frequently, depending on your selected service level. This allows us to assess the property and strengthen tenant relationships, increasing the likelihood of extended tenancy and minimizing your risks while maximizing returns.  

13. Following Lease Guidelines

While we strive to find the best tenants, occasional issues may arise. Despite thorough background checks, there’s always a slight chance of encountering a problematic tenant. Fortunately, we are well-equipped to address such situations and work towards

14. Move Out Checklists

we strive to retain tenants for as long as possible, but we understand that all good things must end. During the final move-out phase, our primary goal is to reclaim the property quickly and ensure it is in excellent condition, minimizing any vacancy period. Our dedicated Oahu property management team will collaborate with you and the tenant to ensure a smooth transition, keeping everyone informed and aware of the process. When the tenant is ready to move, we dispatch a trained team member to assess the unit's condition alongside the tenant thoroughly. After taking possession of the home, we compare the move-in and move-out evaluation reports to identify the tenant's repair responsibilities before processing any security deposit refunds. 

15. Getting ready for the new tenants

We meticulously note any maintenance items requiring attention before a new tenant moves in. Drawing from our extensive experience, our team will discuss these findings with you so that you can make informed decisions about necessary improvements to the rental unit. Once you approve the recommended repairs, we will coordinate the work and then go ahead and evaluate its completion. After confirming that all tasks are finished and the rental unit is ready for the next tenant, our team will begin marketing the property, seamlessly continuing the management process. This is how we operates and the process we follow: we conduct thorough tenant screenings, utilize customized lease agreements, and provide ongoing support to ensure a seamless rental experience, all while prioritizing your investment goals and peace of mind

Ready to become a partner with us?

• Please contact us to schedule a meeting about your property management needs. 
• Once received your request, Our team will contact you to schedule a meeting to discuss about your goals and get to know each other then we will schedule a meeting at your property to assess the property to provide you with a management action plan 
• following above step by step guidelines.