Owner FAQs

The security deposit is designed to cover any damages caused by the tenant and their guests, as well as any outstanding rent. If the deposit does not fully cover the costs, we will issue an invoice to the tenant for the remaining balance. Should they fail to pay, we will refer the matter to a third-party collection agency. Please note that as the property owner, you are responsible for covering any damages exceeding the security deposit to prepare the unit for the next tenant.

We maintain a professional relationship with our tenants to ensure they adhere to the lease agreement. Rent is due on the 1st of each month, with no grace period. If payment is not received by this date, we promptly issue a 3-Day Pay or Vacate Notice, preserving your timeline should eviction become necessary. Most tenants comply and make their payments; however, if they do not, we can initiate the eviction process through a trusted third-party service.

We are confident in our ability to find qualified tenants for your property within 30 days or less, regardless of the price range. We even pre-list the property while it’s still occupied, allowing us to begin accepting applications before the unit becomes vacant.

Our comprehensive tenant screening process is a key factor in our industry-leading low default rate. We verify credit, identification, rental history, employment, and income, as well as conduct criminal background checks. This ensures that only the most qualified tenants occupy your property.

We only show units when they are move-in ready to avoid negative first impressions. This practice helps us attract tenants who will appreciate and care for your property.

We understand that emergencies can arise at any time. During these rare occasions, our dedicated team is available 24/7 to promptly address issues such as flooding or electrical problems. This allows you to focus on your priorities while we manage any urgent matters at your rental property.

For minor maintenance issues, we utilize a network of preferred vendors and technicians who can quickly resolve problems. For larger repairs requiring licensed or specialized contractors, we will outsource the work to our trusted network, ensuring that the job is done correctly and efficiently

Absolutely! As a full-service real estate brokerage, we can assist you in marketing and selling your rental property, whether it’s currently occupied or vacant. We also maintain a list of investors interested in purchasing investment properties, which can facilitate a quick sale.

Our management agreement is designed with flexibility in mind. There are no termination fees or penalties; simply notify us in writing within 90 days if you wish to cancel the agreement.

As local investors ourselves, we understand the unique needs of rental property owners. We prioritize responsive communication, transparency, and accessibility. With over 20 years of experience in real estate sales, management, and investments in Hawaii, we are well-equipped to handle all your property management needs.

It is essential to inform your insurance company if your property is being used as a rental unit. Additionally, We recommend fire and extended coverage insurance for your unit at least one million dollars in coverage and that Simppm Property Management be named as an “Additional Insured” on the policy. This is necessary because we do not hold title to the property and cannot obtain general liability insurance on it. Typically, there is no extra charge for adding us as an additional insured. We can’t manage your property without the required coverage in place. You will need to name SimplPm Property Management as an additional insured or property manager on your liability policy. We require proof of this coverage within 30 days of signing the management agreement.

To safeguard your property and our interests, we do not maintain a copy of the keys to your rental unit. In the event of an emergency, we will promptly arrange for a locksmith

At the end of each calendar year, you will receive a detailed 1099 statement along with a comprehensive financial report. This report will outline all income, expenses, and transactions pertaining to your rental property.

To ensure complete transparency, we upload all vendor receipts and invoices to your online owner portal. This feature allows you to access a full record of all expenses associated with the management of your property.

Monthly disbursements are processed as soon as the tenant's payment has cleared, which typically takes 3-7 business days. Depending on weekends and holidays, you can typically expect the rental proceeds to be deposited into your bank account around the 10th -15th. Please be aware that it may take several business days for the funds to appear in your account after the initial disbursement.

While we do not permit direct selection of tenants by property owners, we employ a rigorous screening process to identify the most qualified applicants. We strictly adhere to all fair housing laws and regulations to prevent discrimination against any protected classes of tenants.

SimplPM Property Management will securely hold and manage the tenant security deposit for your rental property.

We are committed to transparency in our management fees, which are clearly outlined and accessible through your online owner portal. You will receive a detailed accounting of all financial activities related to your rental property.

Providing a one-time pest treatment is an essential step in safeguarding your investment. This proactive measure not only sets a standard for tenant upkeep but also helps to identify and address potential pest issues—such as termites—that could lead to significant and costly damage if left unchecked. By offering this initial treatment, you demonstrate your commitment to maintaining the property’s condition and protecting your asset. After this treatment, tenants will take on the responsibility for routine pest control, ensuring a clean and healthy living environment. However, you can rest assured that serious pest threats will still be handled promptly. Investing in customary pest treatment today can save you from costly repairs and headaches in the future, making it a smart choice for any landlord. Protect your property and enhance tenant satisfaction by embracing this vital preventative measure!

Many landlords prohibit pets, making it difficult for pet owners to find rental homes. In places like Hawaii, there is a significant demand for pet-friendly rentals. By allowing pets, you increase your pool of potential tenants. To mitigate any additional wear or risk, you can require a pet deposit or increase the monthly rent.

Yes, we have experience working with international property owners and understand their unique challenges. We offer services such as home sales and assistance with tax ID issues for international investors.

If the properties we manage are your only sources of income subject to GE Taxes, we can handle the scheduled filings for you. However, if you have other income sources or properties not managed by us, we cannot provide this service.

We carefully choose the properties we manage, just like we select our tenants. We don’t accept properties that are in disrepair or pose safety hazards. Before we enter a Rental Management Agreement, we’ll meet with you to inspect your property and discuss your specific needs and goals.

While managing your property might seem like a way to save money, our experience shows it can lead to more headaches and costs in the long run. Managing tenants can be emotional, leading to decisions that might hurt your bottom line. We handle tenant communications, rent collection, and maintenance to prevent minor issues from becoming big problems. Plus, we stay updated on rental laws to keep you compliant and avoid legal risks. If you trust professionals with your health and finances, let us take care of your property!

Thanks to our thorough tenant selection and clear lease agreements, we rarely face serious tenant issues. If a problem does arise, we’ll work to resolve it quickly. If eviction is necessary, we’ll inform you right away.

Typically, most properties rent within 7 to 21 days, depending on market conditions. If it takes longer, it could be due to above-average rent pricing or the property’s condition.

Late fees are split equally—50% goes to you, the owner, and 50% to us at Simplpm property management.

Please contact us at 808.509.3165
Or email us to schedule a meeting about your property management needs.
Our agents will visit your property to assess the property then provide you with a management action plan.

Let’s Get to Know Each Other

To ensure we’re a great fit for one another, we’d love to learn more about you and your property management needs. Here are some questions to help us understand each other better:

1. What inspired you to become a landlord?
2. What are your main goals for your rental properties? 
3. What type of properties do you own, and how many units are you looking to manage? 
4. What has been your experience with property management so far? 
5. How involved do you prefer to be in the day-to-day management of your properties?
6. What specific services are you hoping to find in a property management company?
7. How do you like to communicate and receive updates?
8. What approach do you take to tenant screening and selection?
9. What challenges have you encountered in property management that you’d like to address? 
10. What is your long-term vision for your properties? 
11. What do you have us to address any specific challenges together? 

Once we’ve had the opportunity to discuss your answers, we’ll be better equipped to determine how we can work together effectively. We’re excited to explore the best ways to support your property management journey, ensuring a simple and efficient process that benefits both of us.